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Read our FAQs and guarantee. If you still have questions, please reach out to info@oliver-charles.com.

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FAQ

Our Guarantee

Free Shipping

  • Free regular shipping within North America.  
  • Free exchanges and returns up to 30 days post receipt of sweater

Lasts a Lifetime

  • Our sweaters are designed and crafted to last. If your Oliver Charles sweater becomes damaged from holes, snagged threads, or pilling at any time, send it back and we'll restore it to the best of our abilities.
  • If you feel your sweater needs a repair or maintenance, please fill out the following maintenance slip here and send the form together with pictures of the item to our customer service team at maintenance@oliver-charles.com. Please note that you must be the original purchaser of the product with a valid proof of purchase (order number and date).
  • When you decide your sweater has reached the end of its life - whether that’s in 10 years’ time or 100 years - please don’t hesitate to reach out to us. We'll make sure to find it another home or make sure it is naturally returned to the earth. As each sweater is biodegradable, although designed to last a lifetime.