Our Return And Exchange Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange. To be eligible for a return, your item must be undamaged and in the same condition that you received it. If it is stained, stretched, damaged or otherwise in an unsuitable condition then we reserve the right to withhold a refund/exchange. In these circumstances, please refer to our lifetime guarantee.
Receiving the sweater is indicated by OC delivery tracking through 3rd party shipping carriers such as, but not limited to, USPS, UPS, and FEDEX. Day 1 (one) of receiving the sweater starts on the same day the OC sweater is confirmed by the carrier as delivered.
Free shipping on returns and exchanges is only available for shipments within the USA. Outside the USA, depending on your country, you will be responsible for paying for customs, duties, taxes, or other applicable. These policies are set locally, so please check with the relevant sources where you live for the most accurate information.