How Can We Help?

Shipping Policy

We are offering free shipping within the USA for all orders of $200 or more. For orders under $200, an $8 flat shipping rate is applied. Outside the USA, depending on your country, you will be responsible for paying for customs, duties, taxes, or other applicable fees before you can receive your package.

These policies are set locally, so please check with the relevant sources where you live for the most accurate information. If the customs/duties are not paid and the shipment is returned to us, you will be refunded, minus the shipping cost.

On-Demand Knitting

Returns & Exchanges

For orders below $200, please note that shipping fees from Oliver Charles to our customers are non-refundable. However, in the event of an exchange or return, we've got you covered! Return shipping for exchanges or returns is pre-paid, so you won't have to worry about additional costs.

Our return and exchange policy lasts 30 days (extents during November+December, so holiday shopping can be exchanged or returned free until the end of January). To be eligible for a return, your item must be undamaged and in the same condition that you received it. Returns aren't accepted after taking a Sweater Challenge.

Pre-ordered items cannot be refunded because we use these funds to bring the product to life for the first time. This is the tradeoff of a discounted price.

Yak Wool

One of the most important factors that affects the way wool feels is the fiber fineness. Thinner diameter fiber is softer. While a human hair has a average diameter of 75 microns (µm), the merino and yak wool (AKA "khullu") we use in our sweaters is ultra-fine at 17.5µm.

Wools that are generally considered "soft" have a fineness <20µm. Although, at the end of the day, you know best, so try new materials at different levels of fineness and decide what you like wearing most. If you find a wool sweater you love but find slightly itchy, note that fine wools, like merino and khullu, get softer with washing.

SeaCell

SeaCell fibers are smooth, unlike wool. The silky fibers don't irritate sensitive skin. SeaCell is efficient at moving sweat and moisture away from your body, discouraging bacteria growth that causes skin irritation.

Organic cotton is also very soft when compared to other natural materials. The fibers are very fine, ranging between 11 and 22 microns. For reference, Yak wool ranges from 14-19 microns.

Wicking is an important benefit of wool, because in order to regulate body temperature, humans can sweat several liters a day. All this sweat can get pretty smelly right? In fact, sweat only becomes odor if it isn't wicked away. Wool has a number of unique moisture management properties that allow it to resist body odor making it ideal for #repeat wear and simplifying your life.

1) Saturation regain: wool can absorb and retain up to 35% of its own weight in moisture and still feel dry to the touch, which reduces sweat buildup and discourages bacterial growth.

2) Isolation of bacteria: after sweat is absorbed from the skin's surface it travels outwards where it evaporates. In the process, wool actively binds and isolates bacteria within it's fiber. The isolation of bacteria reduces odor to the point where unwashed wool has 66% less odor intensity than plastic-based fibers and 28% less than cotton fabrics (Woolmark).

Fun fact: bacteria thrive in humid environments, where sweat is trapped instead of being wicked away. For example, while a 1x1cm area on a human forearm contains around 100 bacteria, an identical square in the armpit contains on average 10 million bacteria (Popular Science).

We make our sweaters from yak down, which is the hair they shed naturally in the spring, all the herders do to collect it is simply brush the animals. Merino sheep on the other hand are unable to shed their coat so it is sheared.

The seaweed used to make SeaCell is a strain found in the Icelandic fjords and northern Atlantic. Harvesting in the Icelandic fjords means there is no pollution and waste from ship traffic, so the seaweed is extremely clean and without pollutants.

Local Icelandic sea farmers gently harvest the abundant seaweed beds once every 4 years using large floating conveyor belts that remove the tops of the plants.

The harvesting process ensures that each bed can naturally regenerate without disrupting the ecosystem. Solely trimming the upper portion of the marine plant also encourages healthy growth, like cutting the split ends of our hair.

Once cut in Iceland, it’s transported to manufacturing facilities in Austria. The seaweed is entirely untreated, retaining all its natural properties.

Our sweaters are made in Brooklyn, New York by Tailored Industry. We work with them to create our sweaters through a new manufacturing process called WHOLEGARMENT® 3D-knitting.

We chose Tailored Industry vs. other WHOLEGARMENT® manufacturers in part because of their brand vision. They want to become a platform for on-demand knitwear. We're hoping we can grow together, create all kinds of custom sizes, and eventually remove the need for inventory completely.

Order a sweater and we'll tell you.